PetHangout Return Policy


We will issue you a refund via a store credit if:

Please contact us at for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 30 days, all sales are final.

RETURN YOUR ITEM(S) TO THE FOLLOWING ADDRESS:  PetHangout, Att: Returns Dept. 637 Breckenwood Drive, Spartanburg, SC 29301

 We are sorry, but we cannot provide store credits for:

PetHangout asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.

Please note: Items returned without a return authorization number, past 30 days, or not in original condition will be returned to customer at the customer's expense.