FAQs

FREQUENTLY ASKED QUESTIONS

 

Q:  Why does Pet Hangout deserve my business?

A:  Pet Hangout cares about every single customer question,  concern and need.    We are not a big box store who knows you by number with outsourced customer service.    We are a home-grown American business that sees your name and handles every single order with love and care.    Listen, we know there are a gazillion places you could shop for your furry friend.   

We value you, your pet, your feedback, and your business.    We’ll “bend over backward” to answer your questions and help you find solutions to all your pet problems.     If you have specific product questions, we will get you an answer crazy fast.   We never want you to wait on us – we strive to wait on you every single day!!

Case Study 1:  Our customer, Thomas, was looking for a bikini bathing suit dog costume for his dog, Butch.   It was a very popular item and all online stores were out of stock.    We called Thomas to suggest some other options and were able to find him a dog costume that he (and Butch) liked even better (and at a better price)!

Case Study 2:  Our customer, Cindy, ordered an item that was on backorder.    After talking with her, we learned she really wanted to wait for the item.    To keep her in the loop, we sent her emails twice a week to give updates on the order status.    And yes, the item did finally become available and worth the wait.   She writes, "Hi, I received my coat today & I love it. It’s just as pretty as the picture. Thanks so much!”

 

Q:  What makes our products different?

A:  We carry only top-rated items from suppliers that have a proven track record.  Shop with confidence that you are buying only the best of the best.  No cheap junk here.

Check out our Price Beat Guarantee!

 

Q:  Can you help me figure out what I need?

A:  If you reach out to us with an order or pet problem, we will fiercely try to understand it and stay with it until it is resolved to your satisfaction.    We lose sleep over perplexing issues - so we are highly motivated to get you the correct answer!

If you’re aren’t sure which product will help your pet the best, we are always excited to give you our input!   Simply drop us a note with your question or give us a call toll-free – 1.877.860.1278.

 

Q:  Is my private information kept confidentially?

A:   Our site is a secured online shipping site which means every page will start with”https:.     This signals safe shopping with your confidential information.     We also carry the Trusted Commerce seal which means we have been verified and are up to date with requirements for being a safe and secure place to shop.

And we will never sell your email or address to anyone for any reason!   

 

Q:  How do I place an order with Pet Hangout?

A:  There are 2 ways to order with us.

      You can do it:

      1 - Add your item to the shopping cart by pressing the “ADD TO CART” button on the product page.

How to add an item to your shopping cart.

      2 - Click on the shopping cart (upper right corner of the screen) to begin the check out process.

click shipping cart to start the check out process.

 

      3 - Click “Check Out’ to see Pet Hangout’s Quick CheckOut page.  

click checkout to see Pet hangout's quick checkout

 

Fill in the payment and shipping information.     Then, press the “PLACE ORDER” button.

     4 -  An Order Confirmation email will be sent to the email address that you entered during checkout.

      

      We will do it:

  1.  Call us toll-free to place your order – 1.877.860.1278.   We will enter all required information and email you an order confirmation.

Ready to Shop?   Browse our selection now!

 

Q:  When will I know my order has shipped?

A:   We will send you an email with the shipping tracking number once your order ships!   

 

Q:  How do I return an item that I ordered?

A:  You have 30 days to return your item to us.  Please follow the process outlined in our Return Policy in order to receive proper credit.

 

Q:  Can I trust you?

A:  Instead of just saying "of course you can”, we want to invite you to dig deeper into who we are.

  • Trusted Commerce – click on the seal to read about our verification.
  • Copyscape - We write all original content on our blog, “The Tale Wagger”.    Our authority influence in the pet world grows daily with informative, entertaining, and educational reads.     Are you a thief?   Go elsewhere - we consistently monitor for content theft and will pursue legal measures if needed.
  • Secured shopping
  • Privacy policy
  • About Us